Delete Your Account

Last updated: August 3, 2026 · Applies to all Dragon's Claw Cards accounts.

This page explains how to permanently delete your Dragon's Claw Cards account and the personal data associated with it. Deletion is free, permanent, and available to every user.

Quick summary: sign in, open the Account page, and use the Delete Account button. Or email support@dragonsclawcards.com from your account email address and we will process the request within 30 days.

Option 1: Delete From Within the App

Open the Dragon's Claw Cards app or visit dragonsclawcards.com.
Sign in with the email and password for the account you want to delete.
Tap or click Account in the top navigation.
Scroll to the Danger Zone section near the bottom of the page.
Tap Delete Account and follow the on-screen confirmation prompts.

Your listings are removed from the marketplace and your profile is hidden from other users within minutes of confirming. Personal data (email, addresses, wishlist, saved searches) is permanently removed within 24 hours. Financial records required by tax or fraud-prevention law are retained per Section 7 of the Privacy Policy.

Option 2: Email Us

If you cannot access your account, email support@dragonsclawcards.com from the email address on file for the account. Include the subject line Account Deletion Request so we can route it quickly. We will verify your identity, complete the deletion, and reply to confirm within 30 days.

What Gets Deleted

When you delete your account, the following data is removed permanently from our systems:

Your profile (username, display name, avatar, biography, location, social links)
Your active and draft listings, listing photos, and vault/binder collections
Your wishlist entries and saved searches
Your messages sent to and received from other users
Your saved shipping addresses and payment method references on file with us
Your notification preferences and push notification tokens
Your device identifiers and diagnostic data associated with your account

What We Keep, and Why

A limited amount of data must be retained after deletion, either because the law requires it or because it is needed to protect other users of the marketplace. Specifically:

Data Kept	Reason	Retention Period
Completed order records (order ID, item title, price, shipping city/state, date)	Tax reporting, dispute/chargeback resolution, and the other party's transaction history	Up to 7 years, per U.S. tax and financial recordkeeping requirements
Payout records held by Stripe	Managed by Stripe under their retention policy. We do not control this data.	See Stripe's privacy policy
Reviews you left for other sellers, and reviews other buyers left for you	Reviews are anonymized (your username is replaced with "Deleted user") but the content stays so other buyers can still see accurate seller history	Kept indefinitely, anonymized
Dispute resolutions and refund records tied to your orders	Fraud prevention and to protect the other party in a completed transaction	Up to 7 years
Server access logs (IP address, timestamps, request paths)	Security, abuse detection, and debugging	Up to 90 days
Suspension records (if your account was suspended for fraud or a policy violation)	To prevent re-registration under a new account and to comply with our platform rules	Kept indefinitely

Before You Delete

A few things to know before you delete your account:

Deletion is permanent. Once your account is deleted, we cannot restore it, and you will not be able to sign back in with the same email.
Complete any open orders first. If you have items that are sold but not shipped, or purchased but not delivered, resolve those before deleting so the other party is not left without recourse.
Cancel Premium first. If you have an active Premium subscription, cancel it before deleting so you are not charged again.
Payouts must clear. If you have pending seller payouts through Stripe, wait until they land in your bank account before deleting.

Questions

Email support@dragonsclawcards.com with any questions about deletion or the data we hold about you. For our full data-handling practices, see the Privacy Policy.